READ OUR

Policies

  • 🗂 All digital goods are non-refundable.

    👕 If you have an issue with your print-on-demand apparel/merch, please fill out our contact form and we will get back to you as soon as possible. Please review the size chart listed in the item description before purchasing, as we will not exchange apparel due to wrong size orders.

    📦 We do not cover damaged or lost packages caused by delivery services, as it is out of our control. We suggest you file a claim with your local postal provider.

    📬 Returns for Physical Products (Non-Print on Demand)

    We accept returns on eligible physical products that are shipped directly by us, provided they meet the following conditions:

    • Returns must be initiated within 14 days of delivery.
    • Items must be in their original, unused condition and in the original packaging.
    • Buyers are responsible for return shipping costs unless the item arrived damaged or incorrect.
    • Refunds will be issued to the original payment method once the return is received and inspected.
    • Items marked as final sale, clearance, or custom-made are non-returnable.

    To start a return, please fill out our contact form with your order details.

    📅 Subscription & Membership Policy

    By subscribing to our Toad Circle Membership, you acknowledge and agree to the following:

    • Subscription charges are non-refundable once processed.
    • It is the subscriber’s responsibility to cancel their subscription before the renewal date to avoid unwanted charges.
    • Subscription details, including billing frequency, renewal dates, and cancellation options, are available in your account on our website.
    • We do not provide refunds for subscriptions due to failure to cancel on time.
    • Chargebacks for valid subscription charges may result in account suspension and loss of membership access.

    If you need assistance managing your subscription, please contact us through our contact form.

  • Some items in our store, including subscriptions and pre-orders, are billed on a recurring or advance purchase basis. This cancellation policy explains how you can cancel these types of purchases.

    Subscriptions (Toad Circle Membership)

    When you purchase a Toad Circle Membership, you will be charged on a recurring basis according to the subscription plan you select. Subscriptions automatically renew unless canceled.

    Cancellation Policy:

    • It is the subscriber's responsibility to cancel their membership before the next billing date to avoid future charges.
    • Subscriptions can be managed and canceled at any time through your account on our website.
    • We do not provide refunds for subscriptions that were not canceled before renewal.
    • Canceling your subscription will stop future billing, but it does not refund any past payments.
    • Chargebacks for valid subscription charges may result in account suspension and loss of membership access.

    Pre-Orders

    From time to time, we may offer items for pre-order. A pre-order allows you to purchase an item that is not yet in stock but is expected to be available at a future date.

    Pre-Order Policy:

    • Payment may be collected in full at checkout or as a partial deposit with the remaining balance due when the item is ready to ship.
    • Pre-orders can only be canceled if the item has not yet been fulfilled. Once the item has been processed for shipping, the order is final and cannot be canceled.
    • If an unforeseen delay occurs, we will notify you via email with updated shipping timelines.
    • If we are unable to fulfill a pre-order, a full refund will be issued.
    • Pre-order items are subject to our standard return policy once received.

    If you need assistance managing your subscription or a pre-order, please contact us through our contact form.

  • 📦 All non-digital items will be shipped within 2-4 business days via USPS priority mail.

    👕 All apparel + merch is print on demand and ships worldwide with tracking. 

    🗂 All digital downloads are available immediately upon purchase on the order confirmation page. Downloads will also be sent to the email provided during checkout. If you don’t see a confirmation email please check your spam folder.

    📌 NOTE: You will receive a secure link to the file to the email used at checkout. If you do not see the email within a few minute please check your spam folder. Save the PDF in a secure location on your computer for future access.

    If you're having issues downloading please see my FAQ section about troubleshooting downloading issues! 

  • Last updated: March 12, 2025

    This Privacy Policy describes how Toad & Sew (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from toad-and-sew-patterns.myshopify.com (the “Site”).

    Collecting Personal Information

    When you visit our Site, we collect certain information about your device, how you interact with the Site, and the information necessary to process your purchases. We also collect additional details if you contact us for support. Below is what we collect and why:

    A) DEVICE INFORMATION

    • Examples of data collected: Browser version, IP address, time zone, cookie data, pages visited, search terms, and how you interact with the Site.
    • Purpose: To ensure the Site functions correctly on your device and to analyze usage trends to improve our content and user experience.
    • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
    • Disclosure: Shared with Shopify and analytics providers.

    B) ORDER INFORMATION

    • Examples of data collected: Name, billing/shipping address, email, phone number, payment information.
    • Purpose: To process purchases, arrange shipping, send invoices, prevent fraud, and provide customer support.
    • Source: Collected directly from you.
    • Disclosure: Shared with Shopify, Printful (for fulfillment), payment processors (Stripe, PayPal), and shipping carriers.

    C) CUSTOMER SUPPORT INFORMATION

    • Examples of data collected: Any additional personal data provided when contacting us for support (such as order details or troubleshooting requests).
    • Purpose: To assist with inquiries, resolve issues, and provide customer service.
    • Source: Collected directly from you.
    • Disclosure: Not shared with third parties unless necessary to resolve an issue.

    Third-Party Data Sharing

    To provide our services, we may share your Personal Information with trusted third-party service providers, including:

    • Shopify (e-commerce platform - hosts our store and processes transactions)
    • Printful (print-on-demand provider - processes and ships orders for merchandise)
    • Conjured Membership (subscription service - manages Toad Circle memberships)
    • Payment processors (Stripe, PayPal, Shopify Payments - process secure payments)
    • Shipping carriers (USPS, FedEx, UPS - used to deliver orders)
    • Email marketing providers (Shopify, Flodesk - used for newsletters and promotions)
    • Advertising and analytics partners (Google Analytics, Facebook Pixel - used for targeted marketing and analytics)

    Legal Basis for Processing Data (For EU Users)

    Under **GDPR**, we are required to explain our legal basis for processing your data:

    • Consent: When you opt into marketing emails or cookies.
    • Contractual Necessity: To fulfill your orders and provide customer support.
    • Legal Obligation: To comply with tax, regulatory, and fraud prevention laws.
    • Legitimate Interests: To prevent fraud, improve site security, and analyze business performance.

    Your Rights (GDPR & CCPA Compliance)

    Depending on your location, you have specific rights regarding your personal data:

    FOR EU & UK RESIDENTS (GDPR RIGHTS)

    • You have the right to access, correct, delete, restrict, or transfer your data. You can also withdraw consent for marketing at any time. Contact us at hello@toadandsew1.com to exercise these rights.

    FOR CALIFORNIA RESIDENTS (CCPA RIGHTS)

    • You may request access to your personal data, deletion of your data, or opt-out of the sale of your personal data (we do not sell data). Visit [Insert Opt-Out Link] to manage your preferences.

    Cookies and Tracking

    We use cookies to enhance your experience. Some cookies are necessary for site functionality, while others help us analyze user behavior and improve marketing.

    HOW TO MANAGE COOKIES

    You can disable cookies in your browser settings or opt out of specific tracking methods:

    Data Retention

    We retain Personal Information for as long as necessary for our business purposes:

    • Order data: Retained for at least 7 years for tax compliance.
    • Customer accounts: Stored until you request deletion.
    • Cookies: Expire between 30 minutes and 2 years, depending on the type.

    Data Security

    We implement SSL encryption, PCI-compliant payment security, and data access controls to protect your data. In the event of a data breach, we will notify affected users in accordance with applicable laws.

    Changes to This Policy

    We may update this Privacy Policy as needed. The latest version will always be available on this page.

    Contact Us

    If you have questions about this policy, contact us at:

    Email: hello@toadandsew.com